FAQ

DETAILS AND REQUIREMENTS ABOUT YOUR UPCOMING VISIT:

  • A major credit card is required at time of booking to secure your appointment. 24-hours notice is required to cancel or reschedule your appointment. **A cancellation fee will be charged if cancelled without this 24-hours notice**

  • Please make sure to bring your insurance card (if direct billing) and doctor’s referral (if your insurance company requires one).

  • Please arrive 10-15 min prior to your appointment time. Arriving late will likely result in a shortened or rescheduled appointment with applicable charges.

  • If you are feeling unwell, please reschedule your appointment. We have a 24 hour cancelation policy to avoid a late cancelation fee. If you are showing any cold or flu like symptoms upon arrival, or wait to cancel your appointment at the last minute, you will be charged in full for the appointment. Please reschedule your appointment during your confirmation call if you are feeling unwell. Our staff maintain the right to refuse treatment if illness is suspected. Please consider rescheduling your appointment to avoid being charged for a treatment you are unable to receive.

  • For Pedicures, please bring your own sandals.

WINTER FOOTWEAR:

When winter is upon us, we ask you to remove your outdoor shoes to help protect our heritage floors from salt. During this time you are welcome to bring a pair of indoor shoes/slippers with you or use slippers we have available for you. A plastic bin will be available in the front porch to place your wet shoes in and bring to your treatment room. ** If you are unable to remove your shoes, please let us know upon arrival so we can accommodate.

CONTACT-FREE PAYMENT DETAILS:

  • We accept: credit/debit or EMT: info@winterholme.com. We have limited cash on hand. For those with insurance for direct billing, we will get this information ahead of time either during your booking, confirmation call or check-in. If you have a gift card, please provide the full number during confirmation call or your check-in.

  • Your receipt will be emailed to you after your visit.

  • In order to confirm appointments, we require: full name, cell phone, email address and method of payment for contact-free payment.